jtea9 Privacy Policy

1. Types of Information Collected

jtea9 collects various types of information while you use the platform. This information can be divided into two main categories:

1.1 Information You Provide Directly

Information you voluntarily provide during account registration and use includes:

• Full name, date of birth, and national identity card details (for age verification).
• Email address and mobile number.
• bKash, Nagad, Rocket, or Upay account numbers — for transaction processing only.
• Bank account details where applicable.
• User-chosen password (stored in encrypted form).
• Contact details provided through live chat and email support.

1.2 Information Collected Automatically

When you visit our website, the following information may be recorded automatically through technical means:

• IP address and device identifier.
• Browser type, version, and operating system information.
• Pages visited, session duration, and click patterns.
• Information obtained through cookies and equivalent tracking technologies.
• Referral source (where you came from before reaching our site).

2. Purposes for Using Your Information

jtea9 uses your information only for the following lawful purposes:

2.1 Account Management and Verification

We use your registration information to confirm your identity, verify your age, and provide a secure and personalised account. Access to the platform is prohibited for anyone under 21, and age verification is essential to enforce this requirement.

2.2 Transaction Processing

Your payment-related information is used to correctly process deposit and withdrawal requests. This information is essential to keep all financial activity conducted via bKash, Nagad, Rocket, Upay, or bank transfer secure.

2.3 Customer Service and Support

Our 24/7 live chat and email support team uses your account information to resolve your issues quickly and effectively. Support conversations may be retained for quality control and training purposes.

2.4 Security and Fraud Prevention

Your data is analysed to detect and prevent unauthorised access, suspicious transactions, and account misuse. This is essential to ensure the safety of your account and funds.

2.5 Service Improvement

By analysing user behaviour and preferences, jtea9 continuously improves its platform, game selection, and user experience.

2.6 Promotional Communications

If you have consented to receive notifications, we may send you emails or SMS messages to inform you about bonus offers, tournaments, and special promotions. You may withdraw this consent at any time.

3. Cookie Policy

jtea9 uses cookies to improve website functionality and personalise the user experience. Cookies are small text files stored on your device.

3.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions and ensure security. Disabling these cookies may cause the website to not function correctly.

3.2 Functional Cookies

These cookies are used to remember your language preferences and other personal settings, making your next visit more convenient.

3.3 Analytical Cookies

These cookies collect information to understand which parts of the site are used most and to improve overall performance. This information is processed in aggregated and anonymous form.

4. Data Sharing and Third Parties

jtea9 does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, sharing information may be necessary in certain circumstances:

4.1 Service Provider Partners

We work with trusted technology partners and payment processing services to operate the platform. These partners are provided only the minimum information necessary to deliver their own services, and they may not use this information for any other purpose.

4.2 Legal Obligations

jtea9 may be required to disclose information in compliance with applicable law when required under a court order, a lawful request from a regulatory authority, or as part of a legal process.

4.3 Fraud Prevention

Necessary information may be shared with the appropriate authorities to combat money laundering and other financial crimes.

5. Data Security Measures

jtea9 has implemented industry-standard technical and organisational measures to protect your privacy:

• SSL (Secure Socket Layer) encryption is used for all data transmissions.
• Sensitive information is stored with AES-256 encryption.
• Two-Factor Authentication is available for user accounts.
• Our servers are tested through regular security audits.
• Access to data is restricted to authorised staff only, following a need-to-know policy.
• All staff have completed data privacy training.

Even so, no data transmission over the internet can be claimed to be completely secure. jtea9 makes every effort to protect your information, but complete security cannot be guaranteed.

6. Data Retention Period

jtea9 retains your information only for as long as necessary to fulfil the purposes described in this Policy.

6.1 Active Accounts

All relevant information is retained for as long as your account remains active.

6.2 Closed Accounts

Even after an account is closed, certain information may be retained for a defined period to meet legal and financial regulatory requirements.

6.3 Transaction Records

Records of financial transactions are retained in accordance with legal obligations. After this period has elapsed, information is securely deleted or anonymised.

7. Your Rights

As a user of jtea9, you have the following rights regarding your own information:

7.1 Right to Access

You have the right to know what information we hold about you and to request a copy of that information.

7.2 Right to Rectification

If there are any errors or inaccuracies in your information, you may request that they be corrected. You can update many details directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing communications. You may unsubscribe from promotional emails at any time.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at: [email protected]

We will respond within a reasonable time after receiving your request.

8. Privacy of Minors

jtea9 strictly prohibits access to the platform by anyone under the age of 21. We do not knowingly or intentionally collect information from anyone under 21. If we believe a user is under 21, we will immediately suspend that account and delete the associated information. If you believe a minor has registered on our platform, please notify our support team.

9. International Data Transfers

Our servers and service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, for any such transfer, jtea9 ensures that the relevant country or organisation maintains adequate data protection standards. We protect your information through contractual agreements with third parties.

10. Policy Changes and Updates

jtea9 may update this Privacy Policy from time to time due to business needs, legal changes, or technological developments.

10.1 Notice of Changes

For significant changes, we will notify you by email or through a clear notice on the website. The effective date of the updated policy will be noted at the top of the page.

10.2 Continued Use

If you continue to use jtea9 after a policy update, you will be considered to have consented to the new policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:

• Email: [email protected]
• Live Chat: 24/7 direct support available in Bengali.

We will make every effort to respond as quickly as possible after receiving your request or complaint.

For more information, read our Terms and Conditions and Responsible Gaming policy.